Custom Chatbot Build Service

Service Terms & Conditions

This document is an agreement between Game of Life Sdn Bhd (the “Service Provider”) and Clients (the “Client”) for the provision of chatbot development service (the “Service”).

The Service Provider agrees to develop a custom chatbot for the Client according to the specifications and requirements agreed upon by both parties.

The Client agrees to pay the Service Provider the full amount specified in the final invoice (the “Fee”) before the project can be started. The Fee is non-refundable and covers the cost of the Service only.

The project duration is 1-3 month starting from the date of the full payment made. The Service Provider will deliver the chatbot to the Client within this period, subject to any delays or changes caused by factors beyond the Service Provider’s control.

The Client is responsible for all other costs related to the chatbot platform, WhatsApp official API, WhatsApp API usage, OpenAI usage, email and other usage or running cost of any third-party platform or service provider. The Client will also provide the Service Provider with any necessary access, information and feedback to facilitate the development of the chatbot.

Any additional request or changes to the chatbot specifications or requirements after the project has started will be billed separately by the Service Provider. The Client will pay the full amount of the additional bill before any new request or changes are implemented by the Service Provider.

The Service Provider retains all intellectual property rights to the chatbot code and design, unless otherwise agreed in writing. The Client has a non-exclusive, non-transferable and non-sublicensable license to use the chatbot for its intended purpose only.

The Service Provider does not guarantee that the chatbot will be error-free, secure, reliable or compatible with any devices, platforms or systems. The Service Provider is not liable for any damages, losses or claims arising from the use or misuse of the chatbot by the Client or any third parties.

Cancellation and Refund Policy for Chatbot Development Service

This cancellation and refund policy explains the terms and conditions under which Game of Life Sdn Bhd (the “Service Provider”) may cancel the chatbot development service (the “Service”) or issue a refund to Clients (the “Client”).

The Service Provider reserves the right to cancel the Service at any time for any reason, with or without notice. The Service Provider will notify the Client of the cancellation by email, message, or other means.

The Client may cancel the Service at any time before the project has started by notifying the Service Provider by email, message, or other means. The Client will receive a full refund of the Fee paid within 14 days of the cancellation.

The Client may not cancel the Service after the project has started unless otherwise agreed in writing by the Service Provider. The Client will not receive any refund of the Fee paid and will be liable for any additional costs incurred by the Service Provider due to the cancellation.

The Service Provider does not entertain refunds after the project has started or after the chatbot has been delivered to the Client, unless otherwise agreed in writing by the Service Provider. The Service Provider will only issue a refund if there is a material breach of the agreement by the Service Provider or if required by law.

The Service Provider will process any refunds through the original payment method used by the Client. The Service Provider will not be responsible for any fees, charges, or delays caused by the payment service provider or the bank.

This agreement is governed by the laws of Malaysia and any disputes arising from it will be subject to the exclusive jurisdiction of the courts of Malaysia.

Service Privacy Policy

This privacy policy explains how Game of Life Sdn Bhd (the “Service Provider”) collects, uses, and discloses personal information from Clients (the “Client”) and the end-users of the chatbot developed by the Service Provider (the “Chatbot”).

The Service Provider respects the privacy of the Client and the end-users and is committed to protecting their personal information in accordance with this policy and the applicable laws.

What information do we collect?

The Service Provider may collect the following types of personal information from the Client and the end-users:

• Contact information, such as name, email address, phone number, and physical address.
• Payment information, such as credit card details, bank account details, and billing address.
• Chatbot usage information, such as messages, queries, responses, feedback, preferences, settings, and device information.
• Third-party platform information, such as WhatsApp account details, OpenAI account details, email account details, and other platform credentials and data.

The Service Provider may collect personal information directly from the Client and the end-users when they use the Chatbot or contact the Service Provider. The Service Provider may also collect personal information indirectly from third-party platforms or service providers that are integrated with the Chatbot.

How do we use the information?

The Service Provider may use the personal information collected from the Client and the end-users for the following purposes:

• To provide, maintain, improve, and customize the Chatbot and its features.
• To process payments and invoices for the Chatbot development service.
• To communicate with the Client and the end-users about the Chatbot and related matters.
• To monitor, analyze, and optimize the performance, security, and reliability of the Chatbot.
• To comply with legal obligations and enforce contractual rights.

The Service Provider will not use the personal information collected from the Client and the end-users for any other purposes without their consent or as required by law.

How do we share the information?

The Service Provider may share the personal information collected from the Client and the end-users with the following parties:

• Third-party platforms or service providers that are integrated with the Chatbot, such as WhatsApp, OpenAI, email providers, etc. The Service Provider will only share the necessary information to enable the functionality of the Chatbot and will not be responsible for how these parties use or protect the information.
• Subcontractors or partners that assist the Service Provider in developing or delivering the Chatbot. The Service Provider will ensure that these parties have adequate safeguards to protect the information and will only use it for authorized purposes.
• Law enforcement authorities or regulators if required by law or in response to legal requests.

The Service Provider will not sell, rent, or trade the personal information collected from the Client and the end-users with any other parties without their consent or as required by law.

How do we protect the information?

The Service Provider takes reasonable measures to protect the personal information collected from the Client and the end-users from unauthorized access, use, disclosure, modification, or destruction. These measures include:

• Using encryption, firewalls, passwords, and other security technologies to safeguard the information in transit and at rest.
• Limiting access to the information to authorized personnel who need it for legitimate purposes.
• Training and educating staff on privacy and security best practices.
• Reviewing and updating policies and procedures regularly to ensure compliance with industry standards and legal requirements.

However, no method of transmission or storage is completely secure and the Service Provider cannot guarantee that the information will be absolutely safe from any threats or risks.

How long do we keep the information?

The Service Provider will retain the personal information collected from the Client and the end-users for as long as necessary to fulfil the purposes for which it was collected or as required by law. The Service Provider will delete or anonymize the information when it is no longer needed or upon request from the Client or the end-users.

What are your rights?

The Client and the end-users have certain rights regarding their personal information collected by the Service Provider. These rights may vary depending on the applicable laws and regulations but generally include:

• The right to access, copy, correct, update, or delete their personal information held by the Service Provider.
• The right to withdraw their consent or object to the processing of their personal information for certain purposes.
• The right to request a copy of their personal information in a portable format or to transfer it to another service provider.
• The right to complain to the relevant authority if they believe that their personal information has been mishandled or violated by the Service Provider.

To exercise these rights or to learn more about them, the Client and the end-users can contact the Service Provider at [email protected].

How do we update this policy?

The Service Provider may update this policy from time to time to reflect changes in the Chatbot, the law, or the industry practices. The Service Provider will notify the Client and the end-users of any material changes by email, message, or other means. The updated policy will take effect upon posting on the Chatbot or the Service Provider’s website. The Client and the end-users are advised to review this policy periodically to stay informed of any changes.

How to contact us?

If the Client and the end-users have any questions, comments, or concerns about this policy or the Chatbot, they can contact the Service Provider at [email protected] (email address).

This policy was last updated on 11 Sept 2023 (date).